Returns & Exchanges

At Cinema 1, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. Whether you received a defective product or simply changed your mind, our team is here to ensure a smooth and transparent refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Cinema 1 account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.